Frequently Asked Questions Click on question to reveal the answer.

1. What name will appear on my bank statement? We are part of Orion eCommerce Group. The name on your bank statement will appear as: OrionECG.com. last updated - 2010-09-13 11:57:35 2. I have a discount coupon for medical supplies with your company, however the item in my cart is not being discounted upon checkout; can you tell me why? Other than scooters and protective apparel, all items will accept the current discount coupon. Please call us if you have further questions. last updated - 2009-05-25 23:11:36 3. Will I be charge sales tax? Only if you live in Arizona. If you live anywhere outside of Arizona, you will not be charged. last updated - 2009-02-20 14:40:36 4. How long does it take to ship my order? Most orders ship in 3-10 business days, unless a customer service representative stated otherwise. Specialty items such as our seizure alarms, smoke detectors for the deaf and special-order items may take 15-20 business days to ship. last updated - 2010-08-30 08:44:44 5. Can I get a discount based on my order total or how much I've ordered in the past? It is very possible that we will provide you with a loyalty discount! Please phone so that a customer service representative can review your account and / or purchases to determine if you qualify for a discount. last updated - 2009-02-20 14:40:43 6. What if the item isn't what I expected? If the item you ordered does not match the online description, please phone us as we would like to speak to you directly. last updated - 2009-02-20 14:40:51 7. What do I do if my item arrives damaged? If your item is shipped via large motor freight (such as a bed) you MUST note the damages on the bill of lading before the driver leaves - and/or you may refuse the item. If the item arrives via FedEx, UPS or other standard delivery contact us upon receipt. You must keep ALL packaging material and boxes as we may be required to send the shipper out to inspect for the cause of the damage. last updated - 2009-02-20 14:40:59